Refund policy

Returns
We accept returns postmarked within 21 days from the date your order was delivered. To be eligible for a return, all items must be unused and in the same condition that they were received. All items must be in original packaging. All returns must include a completed return form which can be downloaded HERE. Please send returns to:

Nell and Rose
Attn: Returns
4899 Highland Drive
Willoughby, OH 44094

Please note, Nell and Rose is not responsible for any lost packages. It is recommended that you obtain a tracking number and insurance when returning merchandise.

Final Sale
All sale items are final sale.

Refunds
Once we receive your return, the item(s) will be inspected for signs of wear or use. If returned merchandise is deemed to be in returnable condition, we will refund your original method of payment equal to the price of the returned item(s) minus shipping costs. Shipping costs are non-refundable.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.

Exchanges
Due to the rapid change in online inventory, we do not offer exchanges. If you purchased a size or style that did not work, please return the item and place a new order for the item you would like instead.